Renting a property in Queensland comes with its set of rights and responsibilities, and understanding the Residential Tenancies and Rooming Accommodation Act 2008 is crucial for both tenants and managing parties. In this blog post, we'll break down the key aspects of repair orders, offering insights into how they work and the steps involved in ensuring timely property maintenance.
For issues around repairs and maintenance, the Residential Tenancies Authority (RTA) encourages tenants and managing parties to first attempt self-resolution by talking to each other and negotiating a feasible and realistic timeline for action. If self-resolution has been attempted and/or is successful, the right to issue a Notice to remedy breach (Form 11) remains to help formalise the agreement or request for repairs.
From 1 October 2022, tenants also have the option to apply for a repair order from the Queensland Civil and Administrative Tribunal (QCAT) for routine and emergency repairs. A repair order ensures that managing parties take action to address repairs to a rental property and its inclusions in a timely manner.
Repair orders apply to all types of tenancy agreements, except moveable dwelling short tenancy and rooming accommodation agreements.
A repair order is an order made by the Tribunal about addressing routine or emergency repairs that are needed to the rental property or its inclusions.
A repair order will continue to apply to the rental property until it is complied with and does not expire with the ending of any particular residential tenancy agreement or ownership. This means a repair order can still be in place even though the tenancy, during which the repair order was made, has ended, or even if the property is sold.
The Tribunal will provide a copy of the repair order made and any time extensions granted to the RTA. Non-compliance with a repair order is an offence under the Act and will be investigated by the RTA.
Under the Act, emergency repairs refer to any of the following:
• a burst water service or a serious water service leak
• a blocked or broken lavatory system or fittings
• a serious roof leak
• a gas leak
• a dangerous electrical fault
• flooding or serious flood damages
• serious storm, fire or impact damage
• a failure or breakdown of the gas, electricity or water supply to the premises
• a failure or breakdown of an essential service or appliance on premises for hot water, cooking or heating
• a fault or damage that makes premises unsafe or unsecure
• a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant of premises, or
• a serious fault in any staircase, lift or other common area which inhibits or unduly inconveniences residents in gaining access to or using the premises.
All other repairs are considered routine repairs.
To assist in addressing emergency repairs, the residential tenancy agreement must state:
If the managing party wishes to be the first point of contact to be notified about emergency repairs needed and arrange
for emergency repairs to be made, they may provide their phone number in the tenancy agreement.
Addressing emergency repairs and related payment
The tenant or property manager can arrange for a suitably qualified person to carry out emergency repairs to
a maximum value of four weeks rent.
If the tenant knows the property or its inclusions have been damaged, they must notify the managing party as soon as
practicable of the damage and try to reach an agreement on a reasonable timeframe to carry out the repairs.
The tenant may issue the managing party a Notice to remedy breach (Form 11) to formalise discussions and their request
after attempting to resolve the issue, and allow them a minimum of seven days to take action.
If the repair is not made within a reasonable time after the managing party was informed, either party can lodge a Dispute
resolution request (Form 16). If the matter remains unresolved, the disputing party can apply to the Tribunal for a repair
order within six months.
Repair orders made will be attached to the rental property, and not to a specific tenancy or owner.
In granting a repair order, the Tribunal will consider:
The repair order made by the Tribunal may include:
The parties to the repair order are responsible for obtaining all key information and details from the Tribunal in relation to the repair order, such as the standard or quality of the repairs and whether the property owner/manager will be able to perform or to conduct the repair order themselves.
Requesting a time extension
If the property owner/manager believes the repair order cannot be completed by the due date stated, the RTA strongly encourages the lessor/agent to make an urgent application to the Tribunal for a time extension prior to the due date of the repair order to avoid non-compliance.
For a time extension to be granted, the Tribunal must be satisfied that the property owner/manager is unable to complete the repair order before the due date for any of the following reasons:
• Hardship
• A shortage of a material necessary to make the repairs
• The remote location of the premises which is causing the property owner/manager difficulty in accessing a material necessary to make repairs, or engaging a suitably qualified person to make the repairs.
Entry to the property
If the property owner/manager or the arranged tradesperson needs to enter the property to comply with a repair order for routine or emergency repairs, the tenant must be given the appropriate notice period using an Entry notice (Form 9).
The Tribunal will send a copy of the repair order made to the RTA and notify the RTA of any time extensions granted. The RTA’s Compliance and Enforcement team will then proactively contact parties to the repair order with further information and support to assist compliance.
After the expiry date of the repair order, the RTA will contact the tenant to confirm that compliance has occurred. Contravening, or not complying with a repair order is an offence under the Act and will be investigated by the RTA.
If the tenant believes an offence has been committed in relation to the repair order, the tenant should submit an investigation request to the RTA. The maximum penalty of contravening (not complying with) a repair order is 50 units and the maximum penalty for each week the offence continues after a conviction is 5 penalty units.