Customers have again recognised the outstanding service of LJ Hooker Nerang, awarding the agency a suite of honours in an industry gala held in Melbourne this week.
LJ Hooker Nerang won a total of nine categories at the RateMyAgent 2018 Agent of the Year Awards, including being named the best performing agency for customer service in Nerang, Gilston and Highland Park.
The awards, which are the largest real estate awards in Australia, recognise those agents and agencies that have ranked the highest based on customer reviews and feedback.
In addition to the agency’s recognition in Nerang, Highland Park and Gilston, the office also secured:
- Australia TOP 100 - Ranked #55
- Queensland TOP 10 - Ranked #7
- Gold Coast | Tweed Heads TOP 5 - Ranked #3
- Nerang - Agent of the Year - Michael Folkard
- Gilston - Agent of the Year - Helen Thomas
- Highland Park - Agent of the Year - Jane Doogan
LJ Hooker Nerang Principal Shane Colquhoun said customer service was a commitment his sales, property management and administrative teams supported. It is the second year in a row that the agency has been the top performer in customer satisfaction in its core district.
“These awards are a vote of confidence in our team from our customers, and that’s the biggest reward you can ask for when you’re dealing with someone’s most prized possession,” said Mr Colquhoun
“The last 12 months have been a massive year for LJ Hooker Nerang with a new office location and an expansion in our services. I’m ecstatic that despite these changes, staff have never lost sight of our focus – our customers.”
The RateMyAgent Agent of the Year Awards compare over 32,000 agents and agencies across the country. They highlight the leading real estate agents and agencies in each suburb, city and state across Australia, and on a national level.
The awards, which are in their fourth year, are the only major customer choice awards for the real estate industry in Australia. Rather than being judged by industry peers, the awards are calculated based on the reviews that customers provide on the RateMyAgent website.
To discover customer-recognised service, contact the team at LJ Hooker Nerang today at nerang.ljhooker.com.au or (07) 5581 4422.
