LJ Hooker Nerang won a total of 9 trophies in the RateMyAgent 2019 Agent of the Year Awards, including being named the best performing agency for customer service in Nerang, Carrara, Gilston and Highland Park.
In addition to the agency’s recognition in Nerang, Carrara, Highland Park and Gilston, the office also secured:
- Australia TOP 100 - Ranked #51
- Queensland TOP 10 - Ranked #8
- Gold Coast | Tweed Heads TOP 5 - Ranked #3
- Gilston - Agent of the Year - Helen Thomas
- Highland Park - Agent of the Year - Jane Doogan
LJ Hooker Nerang Principal Shane Colquhoun said customer service was a commitment his sales, property management and administrative teams supported. It is the third year in a row that the agency has been the top performer in sales and customer satisfaction in its core district.
“These awards are a vote of confidence in our team from our customers, and that’s the biggest reward you can ask for when you’re dealing with someone’s most prized possession,” said Mr Colquhoun.
“We take great pride in our customer service skills and having the public rate us so highly means that we are doing our jobs right.”
The RateMyAgent Agent of the Year Awards compare over 35,000 agents and agencies across the country. They highlight the leading real estate agents and agencies in each suburb, city and state across Australia, and on a national level.
“The RateMyAgent Agent of the Year Awards are the only awards which use verified customer reviews and feedback, so they’re an honest gauge of the customer service an agent has provided,” said RateMyAgent CEO & Co-Founder, Mark Armstrong. “These awards are the only industry awards to put sellers' needs first, using customer reviews as a leading indicator of an agent's success over 2018.”
The awards, which are in their fifth year, are the only major customer choice awards for the real estate industry in Australia. Rather than being judged by industry peers, the awards are calculated based on the verified reviews that customers provide on the RateMyAgent website.
