Property Management Update February 2026

Why Landlord Insurance Matters — Even When a Tenancy Starts Well
Tenancies don’t start badly - many begin with tenants who seem ideal—rent is paid on time, the property is well looked after, and communication is easy. Unfortunately, circumstances can change, and when they do, landlord insurance becomes critical.
Job loss, illness, relationship breakdowns, or financial stress can quickly affect a tenant’s ability to meet their obligations. When this happens, rent arrears can build up, property condition can decline, and costs for the owner can escalate quickly.
Lost rent, property damage, and legal or tribunal action can place significant financial pressure on owners. Without landlord insurance, these costs often have to be covered personally, even when the situation is beyond the owner’s control.
A suitable landlord insurance policy can help cover loss of rent, tenant-related damage, and legal expenses when formal action is required. However, insurance only works when correct processes are followed. Delays, informal arrangements, or failure to comply with legislation can result in claims being reduced or declined.
This is where professional property management can help. Proper documentation, early action, and compliance with legal requirements help protect both the tenancy and any insurance claim if things go pear-shaped.
Landlord insurance isn’t just for “bad tenants.” It’s protection against unexpected changes that can happen in any tenancy, no matter how well it starts.
Having the right cover in place can make a difficult situation far more manageable.
As an investor, do you have specialised Landlord Insurance in place?
Cathy Page
Cathy is a proud fourth-generation Gold Coast local, hailing from the esteemed Chirn and O'Connell families. Cathy's professional journey is a testament to her versatility and determination, having cultivated a rich and diverse background across multiple industries. With roots firmly planted in the Gold Coast, Cathy's early career ventures led her through the realms of retail, where she fine-tuned her customer service skills, hospitality, where she learned the art of creating memorable experiences, and events management, where she thrived in orchestrating seamless and impactful occasions. Her foray into building and renovation further expanded her skill set, providing her with a comprehensive understanding of property structures and aesthetics. In 2008, Cathy embarked on a new chapter, delving into the world of property management. Beginning her journey in on-site management, she quickly demonstrated her aptitude for the role, excelling in ensuring the smooth operation and maintenance of various properties. In 2013, Cathy completed her Certificate IV in Property Services (Real Estate), rising through the ranks to take on a leadership position managing a local property management office. Alongside her professional endeavors, Cathy also ventured into property investment, acquiring and managing her own property portfolio. This hands-on experience not only solidifies her understanding of the intricacies of property ownership but also imbued her with a profound empathy for the needs and concerns of property investors. Now, in 2024, LJ Hooker is proud to welcome Cathy to their esteemed team as Property Management Head Of Department. With her wealth of experience, breadth of skills, and unwavering commitment to excellence, Cathy is poised to lead LJ Hooker's property management division to new heights of success. Her deep-rooted connection to the Gold Coast community, coupled with her innate passion for real estate, makes her a formidable leader and a valuable asset to the LJ Hooker team.